Shipping Zones:
I. National Shipping: All purchases over $100 obtains free shipping in the US. US orders are shipped directly from our US warehouse within 24-48 hours of the order being placed. The estimated shipping time begins from the day your order has been despatched.
Orders received on weekdays before 12pm ET will be shipped out the same day and orders placed over the weekend will be shipped out on Monday.
II. International Shipping: We also ship internationally to select countries. Please refer to our website for the list of countries we currently ship to, and check shipping times.
Processing Time:
I. National or Domestic Orders: All orders placed within the United States will be processed within 1-2 business days.
II. International Orders: International orders will be processed within 2-3 business days.
Shipping Methods and Carriers:
I. National Orders: We offer various shipping methods for national orders, including standard shipping, expedited shipping, and overnight shipping. We work with reliable carriers such as USPS, UPS, and FedEx.
II. International Orders: International orders will be shipped using USPS International. Customers will have the option to choose their preferred shipping method during the checkout process.
Shipping Costs:
I. National Orders: Shipping costs for national orders will be calculated based on the weight and dimensions of the package, as well as the customer's location. Customers will be able to view the shipping costs during the checkout process.
II. International Orders: Shipping costs for international orders will be calculated based on the destination country, package weight, and dimensions. Customers will have the option to view the shipping costs during the checkout process.
Customs and Duties:
I. International Orders: Please note that international customers may be subject to customs fees, taxes, or duties imposed by their country's customs department. These additional charges are the responsibility of the customer. We recommend customers check with their local customs office for more information.
Order Tracking:
I. Order tracking will be provided for all shipments. Customers will receive a tracking number via email once their order has been shipped. They can use this tracking number to monitor the progress of their shipment.
Delivery Time:
I. National Orders: Delivery times for national orders typically range from 2-7 business days, depending on the selected shipping method and the customer's location.
II. International Orders: Delivery times for international orders vary depending on the destination country and the selected shipping method. Customers can refer to our website for estimated delivery times to their country.
Lost or Damaged Packages:
I. In the unfortunate event that a package is lost or damaged during transit, please contact our customer support team. We will work with the shipping carrier to initiate an investigation and resolve the issue as quickly as possible.
