FREQUENTLY ASKED QUESTIONS
Check out our FAQ’s for answers to all common questions bellow:
ORDERS, SHIPPINGS, EXCHANGES & RETURNS.
How do I track my order?
We will notify you by email with all relevant shipping updates and tracking information once your order has been processed. This typically takes 1-3 business days (excluding weekends and holidays). You can also track your order through our live chat bubble.
How do I get free shipping?
We offer free standard shipping for domestic orders over $100.
How long do it take for my Refund to process?
Please allow up to 10 business days from when we receive your return to process your refund or exchange. We follow return activity for abuse and reserve the right to deny returns if, in our sole discretion, there has been misuse of our return policy (such as excessive returns, return of empty packages, or fraud).
How long does shipping usually takes?
Standard delivery for domestic shipping takes around 3-5 business days (excluding holidays and weekends). You can upgrade to two expedited shipping options for a fee during checkout. Both upgraded options follow our standard order processing time. If you need your order expedited after placing it, please contact us immediately via live chat or at Inquiry@palladineus.com, and we will try our best to accommodate you.
Does PALLADINE ship internationally?
Yes, we ship worldwide using a variety of carriers selected for the fastest delivery speed possible.
How do I start a Return?
To initiate a return or exchange, start a live chat with one of our experts or email our customer support team at inquiry@palladineus.com
How long does my Return or Exchange going to take?
Please allow up to 10 business days from when we receive your return to process it. We monitor return activity for abuse and reserve the right to deny returns if there has been misuse of our return policy.
How can I cancel or change my order?
If you need to change or cancel your order, please contact us immediately via live chat or at inquiry@palladineus.com. Unfortunately, once your order has been processed, we are unable to make changes or cancellations. We can help you process a return or exchange if your order has been fulfilled.
If I place multiple orders, will they arrive at the same time?
If you order multiple items, you may receive multiple deliveries as we craft each piece to order. We’ll send you a shipping confirmation email for each shipment, so you’ll know exactly what to expect and when.
What happened if my order is return to sender?
Please contact us via live chat or at Inquiry@palladineus.com so we can verify your address or issue and process a replacement order for you.
How long does my Refund going to take?
The refund will typically be applied to the original method of payment within 7 business days of receiving the return. We monitor return activity for abuse and reserve the right to deny returns if there has been misuse of our return policy.
Does PALLADINE do Collabs?
Yes, Palladine US partners with select brands and creators for unique collaborations that align with our commitment to quality and style. Contact us to explore potential opportunities apply here.
PRODUCTS & QUALITY
Why choose PALLADINE?
Our stainless steel pieces stand out due to precise PVD plating, delivering a lasting, luxurious 18k gold or rhodium finish. This meticulous process guarantees enduring shine and resilience, elevating their quality and style.
Are PALLADINE designs hypoallergenic?
Yes, Palladine jewelry is hypoallergenic and a safe option for those with metal allergies.
Are PALLADINE products made with good quality?
Our products are made with stainless steel, plated with 18k gold and rhodium. We ensure our products go through a PVD plating process to guarantee long life. Learn more on our Materials page.
How do I know my size?
We offer a variety of lengths. Consider your personal preference as well as the diameter of your neck or wrist. Check out our size guide on every product page for a visual reference.
How do I care PALLADINE Chain, Bracelet or Ring?
Our jewelry is made to last, so wear it often and keep it in a microfiber pouch. Pat dry with a cloth towel after getting it wet.
Can I workout with my PALLADINE Chain, Bracelet or Ring?
You can work out in your chain, but we recommend drying it as soon as possible with a cloth towel. Like all precious metals, to maintain lasting shine and durability, keep it away from harsh chemicals.
Can my Chain, Bracelet or Ring get wet?
Our materials are carefully chosen for their durability, so you can wear any PALLADINE chain, bracelet, or ring every day. You may get them wet, but we recommend drying them as soon as possible with a cloth towel. Like all precious metals, keep them away from harsh chemicals to maintain lasting shine and durability.
DO YOU STILL HAVE QUESTIONS?
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