We will notify you by email with all relevant shipping updates and tracking information once your order has been processed. This typically takes 1-3 business days (excluding weekends and holidays). You can also track your order through our live chat bubble.

Yes! With Shop Pay, you can easily split your purchase into four equal, interest-free payments at Palladine US. During checkout, simply choose Shop Pay Installments as your payment option. The first payment will be due at the time of purchase, and the remaining three will be automatically charged every two weeks. It's a great way to buy your favorite jewelry pieces without paying the full amount upfront!

We offer free standard shipping for domestic orders over $100.

Please allow up to 10 business days from when we receive your return to process your refund or exchange. We follow return activity for abuse and reserve the right to deny returns if, in our sole discretion, there has been misuse of our return policy (such as excessive returns, return of empty packages, or fraud).

Standard delivery for domestic shipping takes around 3-5 business days (excluding holidays and weekends). You can upgrade to two expedited shipping options for a fee during checkout. Both upgraded options follow our standard order processing time. If you need your order expedited after placing it, please contact us immediately via live chat or at Inquiry@palladineus.com, and we will try our best to accommodate you.

Yes, we ship worldwide using a variety of carriers selected for the fastest delivery speed possible.

To initiate a return or exchange, start a live chat with one of our experts or email our customer support team at inquiry@palladineus.com

Please allow up to 10 business days from when we receive your return to process it. We monitor return activity for abuse and reserve the right to deny returns if there has been misuse of our return policy.

If you need to change or cancel your order, please contact us immediately via live chat or at inquiry@palladineus.com. Unfortunately, once your order has been processed, we are unable to make changes or cancellations. We can help you process a return or exchange if your order has been fulfilled.

If you order multiple items, you may receive multiple deliveries as we craft each piece to order. We’ll send you a shipping confirmation email for each shipment, so you’ll know exactly what to expect and when.

Please contact us via live chat or at Inquiry@palladineus.com so we can verify your address or issue and process a replacement order for you.

The refund will typically be applied to the original method of payment within 7 business days of receiving the return. We monitor return activity for abuse and reserve the right to deny returns if there has been misuse of our return policy.

Yes, Palladine US partners with select brands and creators for unique collaborations that align with our commitment to quality and style. Contact us to explore potential opportunities apply here.